TERMS OF SERVICES

This document is to describe the general terms of services provided by Bauer Reisen Kft. to its Customers.

1. Company Data

Name:  Bauer Reisen Kft
Address: H-2000 Szentendre Lyubojevics u.1., HUNGARY
Travel Agency License No.:  R-1772/98

2. General Terms

Customer: Customer is any person, firm or company with who intends to purchase a service, program, or package from Bauer Reisen Kft.

Contract: The contract between the Customer and Bauer Reisen Kft (in the followings: Bauer Reisen) is valid, once a reservation has been booked by the client and confirmed by Bauer Reisen, modifications to the original reservation are only accepted in written formats or in email.

Pricing: All our programs are tailor-made, as are our prices also. Please get in contact with us to receive prices for any of our programs.

Service: Prices include the cost of the services and products listed in the final confirmation sent to the Customer. 

Participation: if the Customer does not provide sufficient information which is necessary for Bauer Reisen to perform the requested service, Bauer Reisen may cancel the contract. 

3. Payment process

The Customer shall pay to Bauer Reisen on demand all costs, fees, taxes etc as invoiced by Bauer Reisen. Bauer Reisen reserves the right to request advance payment for the booked services.

4. Cancellation / modification policy

Customer may cancel or modify the booking according to the sent cancellation times and conditions stated in the confirmation. All cancelation and modification must be done in writing. In case of a cancellation of a program, Bauer Reisen may be entitled for cancellation fee according to its cancellation policy stated in the confirmation.

5. Complaint procedure and conditions

All complaints should be submitted in written or email format to Bauer Reisen within 7 days of the program. Bauer Reisen will thoroughly follow up every complaint and will respond within 7 working days after receiving the complaint, but we encourage you to express your worries whilst being on tour, as this way we might be able to handle the situation immediately and so we might be able to ensure you a positive costumer experience.

6. Privacy policy

In order to register bookings, Bauer Reisen requests data from the Customer who book a selected program. We collect and process personal data obtained during the booking process only to the extent necessary for the required service to be fulfilled and we keep the transaction record only as long as required by the relevant laws and regulations.

In providing Arrangement Services to the Customer, Bauer Reisen may collect and process personal data (including names, contact details, passport numbers, travel preferences and dietary requirements) relating to the Customer and/or the person for whom the Customer is making travel arrangements in order to make bookings with Third Party Suppliers.

Although Bauer Reisen is committed to protecting the security of any personal information obtained through registration, Bauer Reisen cannot guarantee protection against hardware or software failure and other factors that may compromise the security of data.

Bauer Reisen does not take responsibility for any eventual errata or technical problems occurring on its pages.

Customers agree that other personal data, that they may share with Bauer Reisen (eg. emails) may be recorded and processed by Bauer Reisen for own marketing purposes. Customers agree that pictures / videos taken by Bauer Reisen or its representatives during the programs may be used by Bauer Reisen for promoting Bauer Reisen services and programs, without further notice to the Customer visible on the pictures / video. Bauer Reisen commits not disclose to any 3rd Party any personal data of the Customers visible on the pictures under any circumstances.